Legal
Privacy Policy
Last updated: 16 June 2026
This Privacy Policy explains how Smooth Ship (“we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit smoothship.com.au or contact us. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information we collect
When you submit our contact / early-access form, we collect the details you provide, which may include:
- Your name and business name
- Email address and phone number
- Website address
- Monthly order volume, ecommerce platform, carriers and number of packers
- Any message or description of your fulfilment needs you choose to include
Our servers also automatically record limited technical information (such as IP address and request metadata) for security and operational purposes. This site does not set advertising or tracking cookies.
How we use your information
We use the information you provide to:
- Respond to your enquiry and set up early access or a trial
- Communicate with you about Smooth Ship
- Operate, secure and improve our website and service
We do not sell your personal information.
Disclosure and service providers
We use trusted third-party providers to operate the website and process your enquiry — for example, hosting, database and email-delivery services. These providers process data on our behalf and may store it on servers located outside Australia (including in the United States). We take reasonable steps to ensure they handle your information appropriately. We may also disclose information where required by law.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including encryption in transit (HTTPS) and access controls. No method of transmission or storage is completely secure, but we work to protect your information and retain it only for as long as needed for the purposes above.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may unsubscribe from communications at any time. To make a request or raise a privacy concern, contact us at support@smoothship.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with its effective date.
Contact us
Questions about this policy or your information? Email support@smoothship.com.au.